At RSM Gears Sports, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a 7-Days Money-Back Guarantee or Product Exchange because we believe shopping with us should be worry-free.

✅ Eligibility for Return or Exchange

To be eligible for a return or exchange:

✅ Items must be returned within 7 days of purchase
✅ Products must be unused, in original packaging, and in saleable condition
✅ Proof of purchase (order number and original invoice) must be provided
✅ Returns must be sent to RSM Gears Sports Al Sharq St-Al Majarra-Al Nabba-Sharjah-United Arab Emirates

✅ Important Guidelines

✅ Used items are non-refundable and non-exchangeable unless a manufacturing defect is found
✅ Return shipping charges are the responsibility of the customer
✅ Use a trackable courier service RSM Gears Sports is not liable for lost items
✅ The following items are non-returnable:
✅ Used or damaged cricket bats
✅ Undergarments and protective gear, including:
✅Abdominal guards
✅Briefs, trunks, jock straps
✅Boxer shorts, base layers

✅ Cricket Bat Preparation Service
✅Once started, this service cannot be refunded or exchanged unless a manufacturing fault is present

✅Cricket bats are made of natural wood-no guarantee on bat longevity

✅Faulty items must be returned for inspection before a replacement is provided
✅In-store purchase refunds:
✅Up to AED 75 in cash
✅Remaining balance will be issued as store credit or gift card

✅ Processing Time

✅ All valid returns and exchanges are processed within 7 working days of receiving the item(s)

Need help?

Contact us at {email} for questions related to refunds and returns.